FAQs

The website says it's in stock, but is it really in stock?

Yes! If it says it's in stock, it really, honestly is in stock. All stock information on the website is updated in real-time to reflect stock in our warehouse. This means anything you order will always be in stock and available for dispatch.

If I order now, when will I receive my order?

Our dispatch cut-off time is 3pm Mon-Fri. This means if you place your order at 2.59pm Mon-Fri, we guarantee we'll dispatch it the same day, excluding Bank Holidays.

If you choose Standard Delivery, your order should take 1-3 working days to arrive, but can take up to 21 days on rare occasions. If you choose Next Working Day delivery, your order will arrive on the next working day after the dispatch day. This means if it was dispatched on Tuesday, you should receive it Wednesday. If it was dispatched on Friday, you should receive it the following Monday, excluding Bank Holidays. You can read more about our delivery service here.

Are my credit card details secure?

Absolutely. We use the most up to date encryption available to ensure your card details are safe. You can read more about our security here.

Where are you based?

Our warehouse and offices are in Herefordshire, UK.

Do you ship orders outside the UK?

Sorry, we don't deliver to non-UK addresses.

Can I order by phone?

While we are always happy to hear from customers, our phone lines are for customer enquiries & support only. We are unable to accept orders by phone.

What is your returns policy?

You can read our full returns policy and our terms and conditions here.

I've added something to my basket, but my basket is still empty. Why?

Our basket and checkout system requires cookies to be enabled in your browser. Here are some useful instructions on how to enable cookies for the most common browsers.

Do you offer a gift wrapping service?

Not at this time. Most of our customers prefer to wrap their own. But we're always happy to receive suggestions - if you think we should offer a gift wrapping service, contact us and let us know your thoughts! 

Recycling household electrical equipment

With effect from July 2007, the UK’s Waste Electrical and Electronic Equipment (WEEE) Regulations require that all producers of electrical equipment are now obliged to pay for recycling of household electrical goods, where previously this bill was met by councils or items were not recycled at all. These regulations also require that all retailers both actively assist in delivering a UK wide WEEE collection infrastructure and encourage the participation of consumers in recycling electronic equipment.

So that you can get your waste electrical goods recycled, we have contributed towards a national fund to assist local councils to further develop their existing waste electronics collection facilities, which will in turn allow producers of this equipment to meet their obligations.

Not all council sites are suitable to collect all types of waste electrical goods but to find out your nearest participating site (including other collection facilities that may not be operated by the council) and for advice on all aspects of recycling at home, please visit www.recycle-more.co.uk. Don’t forget to have your postcode ready to use in the ‘recycling facilities’ locator.

Electronic waste is one of the fastest growing waste streams and much of it can be recycled and resources recovered to make new consumer goods. To remind consumers of the collection methods available which in turn allow recycling to take place, all electrical items sold now carry the ‘crossed out wheeled bin’ symbol. To ensure your waste electronics don’t contribute to damaging the environment, please use www.recycle-more.co.uk and recycle today.

Compliance with the UK Waste Electrical and Electronic Equipment Regulations

In order to partially meet our obligations as a distributor as defined in the UK Waste Electrical and Electronic Equipment (WEEE) Regulations (SI 2006 No. 3289 - 11 December 2006) (referred to hereafter as “the WEEE Regulations”), we have opted to become a full member of the Distributor Take back Scheme (DTS). Membership of the DTS is defined in regulation 35 of the WEEE Regulations and delivers exemption from the requirements of regulation 31 (to “ensure that WEEE from private households can be returned to him free of charge and on a one-to-one basis”) and regulation 34(1) (maintenance of records).

As a member of the DTS, we have made a financial contribution toward the development of the network of Designated Collection Facilities (DCFs) instead of offering instore take back of WEEE. This financial contribution is described in paragraphs 83 to 88 of the UK WEEE guidance, and has been used to improve the WEEE collection facilities located at Local Authority Civic Amenity sites.

In addition, through our support of the national recycling website, recycle-more.co.uk, we will also meet our obligations under regulation 33 to make information available to users of EEE in private households on -
a) the requirement on each Member State under Article 2 of the Directive to minimise the disposal of WEEE as unsorted municipal waste and to achieve a high level of collection of WEEE for treatment, recovery and environmentally sound disposal;
b) the collection and take back systems available to them;
c) their role in contributing to the reuse, recycling and other forms of recovery of WEEE under these Regulations;
d) the potential effects on the environment and human health as a result of the presence of hazardous substances in EEE; and
e) the meaning of the crossed out wheeled bin symbol.     

Still have questions? Don't hesitate to contact us.